UPDATED JANUARY 01, 2024 

The Program. 

The PDQ Rewards program (the “Program”) allows you to earn rewards in connection with your App at participating PDQ restaurants and to redeem those cumulative points for rewards (collectively, “PDQ Rewards”), as provided in these “Terms and Conditions.”  Please read these Terms and Conditions carefully, and keep them with your records. By enrolling in the Program, you agree to these Terms and Conditions, as they may be modified from time to time in our sole discretion (with the exceptions noted in the Disputes Section below). This Program is void where prohibited by federal, state, or local law, and PDQ Rewards may be restricted by federal, state, or local law.

THESE TERMS AND CONDITIONS INCLUDE A WAIVER OF CERTAIN RIGHTS, INCLUDING TO SUE IN COURT OR TO PURSUE A CLASS ACTION. SEE DISPUTES SECTION BELOW. 

Definitions. 

In these Terms and Conditions: 

“Administrator” means any company we engage to provide administrative services for the Program. The Program is a service of PDQ managed by Administrators who are solely responsible for the administrative services for the Program. 

“Member” means the person identified in our records as the holder (or owner) of the PDQ Rewards Account. 

“Program Website” refers to mypdq.myguestaccount.com. 

“PDQ,” “we,” “our,” “ours,” and “us” refer to PDQ and all of its affiliates and subsidiaries, or its and their assignees. 

“Points Account” refers to the record of the Points and other offers you have earned and redeemed through the Program. 

“Suppliers” mean any independent third party that we or the Administrator engages to provide services, Rewards, or other benefits for the Program. 

“You” and “your” refer to any person or entity participating in the Program.
 

Program Eligibility. 

To be eligible to create a Rewards Account, participate in the Program, and earn and redeem points, you must be at least 18 years of age (or 13 years of age with parental consent) and have a valid email address and mobile phone number.

One PDQ Rewards Account per person.  A PDQ Rewards Account is unique to the individual Member holding the account and may be associated only with a valid single email address and a valid mobile phone number. The same mobile phone number may not be associated with more than one Points Account, nor may the same email address be associated with more than one Points Account. The PDQ Rewards Member or an immediate family member of the Member must be present to earn rewards for the transaction. In addition to the rights set forth, at PDQ’s sole discretion and without the necessity of notice to you, Points Accounts created in violation of these requirements are subject to suspension until such accounts are brought into compliance by the Member, and/or such accounts and associated Points may be modified by PDQ to bring such PDQ Rewards Accounts into compliance. 

Participating Locations.

Program Members may earn and redeem Points only at participating PDQ locations and exclude arena, stadium, or airport locations, or the Tampa Food Lab, which are subject to change from time to time at PDQ’s discretion. 

Enrollment and Points.

You may enroll in the Program by visiting our Website, mobile site, or App and following the enrollment instructions. Each Member will have access to a personal PDQ Rewards Account page during his/her membership. You may access your PDQ Rewards Account by visiting the Website and signing in to your account. It is your sole responsibility to safeguard any passwords associated with your PDQ Rewards Account and to make sure that your contact information in your PDQ Rewards Account remains current and complete; PDQ disclaims any responsibility for the accuracy of a Member’s PDQ Rewards Account contact information. Once you have successfully enrolled in the PDQ Rewards Program, you may begin earning Points by performing the qualifying activities described below. You will not receive credit for any activity that occurred before your enrollment. You may continue to earn Points so long as PDQ, in its sole discretion, determines that you are eligible for participation in the Program. 

Referral Bonus:  Members may be asked to refer friends or family to the PDQ Rewards program using a special referral code unique to each Member ("Referral Link"). A Member will receive a referral bonus of 500 PDQ Rewards for each new Member: 1) that signs up for the PDQ Rewards program using the Referral Link, and 2) has a minimum qualifying spend amount of >$2.00 at any of our participating locations within fifteen (15) days after signing up for the Program. The minimum qualifying spend amount means the amount of the bill, excluding any purchases of gift cards, and any applied discounts, enrollment bonus, taxes, delivery fees, and/or tips. The Referral Bonus Points awarded to the referring Member do not expire. Multiple Referral Bonus Rewards can be redeemed for the requisite reward amount to get a reward added to your account. The Referral Bonus is valid for food and beverage purchases only; discounts have no cash value and will not store any residual value. Members can share their Referral Link to friends and family, but cannot post the link on any paid advertising mediums or through a bot. Upon discovery of the use of a Referral Link posted on any paid advertising medium or via a bot, the Member’s Referral Bonuses will be invalidated.

Program Rewards:  This Program is a spend-based Program that allows you to earn Points based on the amount of eligible spend at any of our participating brand locations, as described below.

To receive Points, you must visit any of our participating locations, and your qualifying dollar spend amount means the amount of your bill on each visit, excluding any purchases of gift cards, applied discounts, value of free items, taxes, delivery fees, third-party delivery fees, and/or tips. Each Member’s spend at a participating location may qualify only once as earning Points. You must identify yourself as a Member to our Team Member for qualifying spend to be credited to your PDQ Rewards Account.

Upon successfully achieving the required qualifying spend, your PDQ Rewards Account will be enabled so that you can redeem your Points for a reward as described below.

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PDQ Rewards Structure

Enrollment reward = 3 Free Tenders with purchase

Referral reward = 500 Bonus Points

200 Points = Free cookie

250 Points = Regular beverage

400 Points = small shake or side item

500 Points = 3-piece tender

750 Points = regular sandwich

1000 Points = $10 Discount on one (1) check and carry no residual value

1250 Points = mystery reward

The Reward must be used within thirty (30) days from the date it was issued. 

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Catering Rewards.

PDQ Reward customers may earn catering-specific purchase-based Rewards ("Catering Rewards Dollars"). For every $250 you spend in qualifying PDQ catering purchases using a registered PDQ Rewards Card, you will receive Catering Rewards Dollars in increments of $10.00 each. Once customers exceed 1,000 Catering Reward Points, your Catering Reward Account will reset.  A qualifying purchase constitutes a catering order that you place (i) in-restaurant or via PDQ's catering website. The amount of the qualifying purchase equals the amount paid for food and beverages after application of any applicable discounts and/or Rewards redeemed, exclusive of taxes, tips, delivery, cancellation or other fees, and exclusive of gift card purchases. 

When earned, Catering Reward Dollars will be identified on your My Account page and may also be printed on your PDQ receipt. Generally, only one Reward may be redeemed per transaction. Multiple Rewards may be redeemed within a single transaction in limited purchasing channels (for example, in-restaurant or if redeeming Catering Rewards Dollars and placing a catering order online). Catering Rewards Dollars can be redeemed for PDQ Catering or other in-restaurant or online orders, subject to other limitations. Rewards (including Catering Rewards Dollars) may not be redeemed for gift card purchases. Rewards expire if not used by the applicable expiration date. Rewards are subject to change or substitution without notice. Rewards accumulated under the PDQ Rewards Program are promotional and have no cash value. Rewards may not be exchanged for cash, any cash equivalent or any other products, or combined with other discounts or coupons, except that Catering Rewards Dollars may be redeemed in combination with other PDQ Catering discounts made available by PDQ. Rewards may be transferred if permitted by a Reward transfer program (if any) made available by PDQ. Transaction history cannot be transferred from one account to another. If you forgot to present your registered PDQ Rewards Card while making a purchase in a PDQ restaurant or online (a "visit"), you can get credit for your visit by (i) with respect to non-catering orders, by visiting our Missing Points page entering the required info and submitting our Missed-Points form page successfully (limits apply: one per day, per account); retro credit for missed points or visits may not be granted after 30 days; or (ii) with respect to catering orders, send an email with receipt information to Catering@EatPDQ.com within 30 days of your visit and we will make the appropriate correction to your account. PDQ has no responsibility to retroactively apply Rewards or use of the PDQ Rewards Program.

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PDQ Catering Rewards Structure:

250 Catering Rewards Points = $10 Catering Reward Dollars 

500 Catering Rewards Points = $10 Catering Reward Dollars 

750 Catering Rewards Points = $10 Catering Reward Dollars 

1,000 Catering Rewards Points* = $50 Catering Reward Dollars 

*Once the 1,000 Catering Points threshold is surpassed, your Catering Rewards Account will reset to 0 (zero) and start counting over.

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Additional Points Opportunities. 

From time to time, we may award bonus Points for other activities or purchases. The terms and conditions for each award may vary, including how bonus Points are earned, how the activity or purchase amount eligible for bonus Points is determined, and when the applicable reward expires. Any such Points will be subject to these Terms and Conditions and any additional terms and conditions applicable to the Points. To redeem a reward, it must be used within 30 days from the date it was issued. Rewards are valid for food and beverage purchases only and have no cash value.

When Points Are Credited. 

Points will be credited to your PDQ Rewards Account within 24 hours from the time they are earned.

Statement of Points. 

Your Points Account will show accumulated totals of Points earned, adjusted, and redeemed, and your current Points balance. You may access your Points Account: 

By logging on directly to the Program Website or logging into the PDQ Rewards App. 

You must report any errors in your Points Account that are related to Points earned, adjusted, or redeemed within thirty (30) days after the date the error appears on the account. We have no obligation to correct any errors reported after these 30 days, and any such corrections will be made at our sole discretion. To receive credit for a visit, an itemized receipt or credit card payment receipt that contains the date of the visit and the total amount spent must be submitted. A Member can submit the request by contacting our PDQ Rewards Support group at MyPDQsupport@eatPDQ.com. To receive credit, you must be a registered Member at the time of the visit. We will not be liable for any damages resulting from any failure to credit Points to your PDQ Rewards Account promptly.

Redeeming Points.

Members may redeem Points: 

By visiting a participating location and identifying himself/herself as a Member to the Team Member and asking the Team Member to apply the reward. 

You can redeem a reward only if your Points Account shows that you have that particular reward on your PDQ Rewards Account. When you redeem a reward, we will subtract the Points from your total accumulated balance as shown on your PDQ Rewards Account. Points that have not yet been credited to your PDQ Rewards Account are not available and cannot be redeemed until they have been credited to your account. Members may earn only those rewards described on the Program Website, as they may change from time to time at our sole discretion. From time to time, we may send you electronic updates of current rewards. 

All rewards are subject to availability, have no cash value, and cannot be purchased or sold for cash. Additional restrictions may apply. PDQ and the Administrator may alter, substitute, withdraw, change, discontinue, temporarily suspend, terminate, or replace any reward for any reason at any time without notice to you. Neither the Administrator, Suppliers, nor PDQ guarantees or represents that any specific reward will be available for any particular length of time. Neither the Administrator, Suppliers, nor PDQ will be responsible for errors, omissions, or delays in the handling or delivery of rewards. 

Unredeemed rewards will expire thirty (30) days from the date on which they were credited to your PDQ Rewards Account. Points will be redeemed and/or expired on a first-in, first-out basis. Rewards have no partial or residual value. Rewards cannot be combined or reinstated, and cannot be bought, sold, or transferred in any way.

Tax Liability and Fees.

You will be responsible for any federal, state, or local taxes resulting from your earning or redeeming Points and/or rewards.

Program Changes and Termination.

The Program is offered at the sole discretion of PDQ. We reserve the right, in our sole discretion and at any time: (a) to terminate or suspend the Program, in whole or in part; and (b) to add, delete, or otherwise change any of the Terms and Conditions, including changes to fees, changes to the activities by which Rewards may be earned, and changes that may reduce or cancel the redemption value of Rewards credited but not yet redeemed. If we change the Terms and Conditions to provide Rewards for a new activity, no Rewards will be awarded for any activity that occurred before the effective date of the change. We may change the Terms and Conditions without prior notice to you, but the current version of the Terms and Conditions will be posted on the Program Website. By continuing to participate in the Program following any change in the Terms and Conditions, you are accepting the changes to the Terms and Conditions.

In addition, we reserve the right to terminate your participation in the Program and to invalidate all or a portion of your Points balance, whether or not credited to your Points Account (a) in the event of any abuse or fraud relating to the earning or redemption of rewards, and/or any violation of the Terms and Conditions (including any attempt to sell, exchange, encumber or transfer Points); or (b) for your failure to meet eligibility requirements. We reserve the right, in our sole discretion, to determine whether termination or disqualification is appropriate. We reserve the right to deny access to your account or account history in the event your account is terminated. These rights are in addition to any other legal or equitable remedy that may be available to PDQ under applicable law.

You may terminate your participation in the Program at any time by contacting us by email at MyPDQsupport@eatpdq.com. A period of extended inactivity on a PDQ Rewards Account may result in the termination of such account. In the event we terminate the Program, your PDQ Rewards Account, or you terminate your participation in the Program, within the ninety (90) days following this event you may redeem any rewards that have been credited to your PDQ Rewards Account, unless such Points have been invalidated as outlined in the preceding paragraph, per these Terms and Conditions. You will forfeit any Points or rewards that you do not redeem within this ninety (90) day period.

PDQ Rewards Disclaimer. 

The Administrator and the Suppliers are independent contractors and are not affiliated with PDQ. PDQ, the Administrator, and Suppliers do not warrant the quality, merchantability, or fitness for a particular purpose of any PDQ Rewards you procure. PDQ, the Administrator, and the Suppliers will not be liable or responsible for any loss, damage or injury to property or person that may arise or result from participating in the Program, redeeming Points, or using Points or by any cause, condition or event beyond the control of PDQ, the Administrator or the Supplier. PDQ is not responsible and shall not have any liability for typographical errors and/or omissions in any Program materials. PDQ and the Administrator reserve the right to adjust your Rewards Account at any time to correct any incorrect Reward balance, including the right to reverse any Rewards that were credited in error and/or not legitimately earned in accordance with these Terms and Conditions. PDQ decisions regarding the interpretation of these Terms and Conditions and the awarding of Rewards shall be at its sole discretion, shall be final and not subject to appeal.

Release. 

By using the Website, App, becoming a Member or redeeming Points for rewards, you hereby agree to release, discharge, and hold harmless PDQ, Administrator, Suppliers and their respective officers, directors, employees and agents (collectively, the “Released Parties”) from any and all liability for claims resulting from any acts or omissions of the Released Parties in providing or failing to provide services in connection with the Program, and from any cause, condition or event beyond the control of PDQ, Administrator or Supplier. You also agree to release, discharge, and hold harmless the Released Parties from all liability for any accident, injury, claims, damages, loss, expense, inconvenience or damages, arising out of: (a) your participation in, or failure to participate in, the Program, (b) the use of or defect in any Reward.

IN NO EVENT WILL RELEASED PARTIES BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS TO AND USE OF THE WEBSITE AND PARTICIPATION IN THE PROGRAM. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THE WEBSITE OR APP IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOME JURISDICTIONS MAY NOT ALLOW LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS.

The sole extent of Released Parties’ liability, if at all, shall not exceed the actual retail value of the reward in dispute. You agree that any claim under these Terms and Conditions must be brought within six (6) months after the cause of action arises, or such claim or cause of action shall be barred.

Use of the Program Website.

The Administrator operates the Program Website, which provides additional information regarding the Program and, if you are a registered user of the Program Website, also gives you access to your PDQ Rewards Account. The Program Website itself is governed by separate terms and conditions. Please read those terms and conditions carefully, as they describe your rights and obligations concerning the Program Website. Certain features or services offered on or through the Program Website require that you become a registered user, including establishing a username and password. You alone are responsible for maintaining the confidentiality of your online profile information, including your username and password, and for any activity that occurs on your online profile. You agree to notify us immediately of any unauthorized use of your online profile, username, or password, or any other breach of security. Regardless of when you notify us, you agree that we will not be liable for losses incurred by you or any other user of or visitor to the Program Website as a consequence of the use of your username, password, or online profile by someone else. You agree not to use another person’s username, password, or online profile at any time without the express permission and consent of that person. You agree that we are not liable for any loss or damage arising from your failure to comply with these obligations.

Assignment.

You may not transfer or assign your Points or any other Program benefits.

Communications with You.

We may communicate with you regarding any matter related to the Program by mail, telephone, or electronic communications, including e-mails. You consent to the receipt of all PDQ Rewards, correspondence, transaction confirmations, and other information from us electronically through access to the Program Website, your PDQ Rewards Account on the Program Website, or the email address provided by you to us. We will not be responsible for your inability to connect to the Internet or to access the Program Website or otherwise not receiving electronic communications. Electronic communications are presumed to be delivered to and received by you when sent by us, whether received or not. From time to time, we may monitor and record reciprocal communications for training or compliance purposes, to provide a record of your instructions or to assure the quality of our service, and you hereby consent to the monitoring and recording of your conversations with us. In addition, we may periodically use automatic texting services to send text messages to any telephone number associated with your Account. You agree that we may rely on any oral and electronic instructions from you to us. You are solely responsible for updating the contact information in your PDQ Rewards Account should there be any change in your name, address (including e-mail addresses you use with us), or telephone number(s).

Information We Collect and Use.

Information collected from Members is subject to the Sponsor’s Privacy Policy, located at Privacy Policy. By applying for enrollment in and participating in the Program, you are agreeing that we may use your information as described in our Privacy Policy. You are also agreeing to review these Terms and Conditions and the Privacy Policy regularly so that you can make informed decisions about your use of our Program Website, your participation in the Program, and the personal information you choose to share with us. You may obtain a copy of the PDQ Privacy Policy at any time by visiting PDQ’s Privacy Policy.

Disputes.

You agree that whenever you have a disagreement with us arising out of, connected to, or in any way related to the Terms and Conditions and/or Program, you will send a written notice to us (“Demand”). You agree that the requirements of this Disputes Section will apply even to disagreements that may have arisen before you accepted these Terms and Conditions. You must send this Demand to the following address (the “Notice Address”): PDQ, Attn: Legal Office, 4343 Anchor Plaza Parkway, Suite One, Tampa, FL 33634.

You agree that you will not take any legal action, including filing a lawsuit or demanding arbitration, until ten (10) business days after you send this Demand. If we do not resolve this disagreement to your satisfaction within ten (10) business days, and you intend on taking legal action, you agree that you will file a demand for arbitration with the American Arbitration Association (the “AAA”). Please note that for any such filing of a demand for arbitration, you must effect proper service under the rules of the AAA, and that notice to the Notice Address may not suffice. If, for any reason, the AAA is unable to provide the arbitration, you may file your case with any national arbitration company. The arbitrator shall apply the AAA Consumer-Related Disputes Supplementary Procedure as effective September 15, 2005. You agree that the arbitrator will have sole and exclusive jurisdiction over any dispute you have with us. You understand that the Federal Arbitration Act allows for the enforcement of arbitration agreements, and you agree that it applies.

You agree that you will not file any lawsuit against us in any state or federal court. You waive any right to a trial by a jury or a state or federal judge. You agree that if you do sue us in state or federal court, and we bring a successful motion to compel arbitration, you must pay all fees and costs incurred by us in court, including reasonable attorney’s fees. You agree that you will not file a class action or collective action against us, and that you will not participate in a class action or collective action against us. You agree that you will not join your claims to those of any other person. Notwithstanding any other provision in these Terms and Conditions, if this class action waiver is invalidated, then the agreement to arbitrate is null and void, as though it were never entered into. Any dispute at that time in arbitration will be dismissed without prejudice and refiled in a court. Under no circumstances do you or we agree to class or collective procedures in arbitration or the joinder of claims in arbitration.

We agree that we will not file a class or collective action against you, and that we will not participate in a class or collective action against you, for any disagreement arising out of, connected to, or in any way related to these Terms and Conditions and/or the Program. We agree that we will submit all disputes with you to arbitration before the Arbitrator.

Notwithstanding any other provision herein, you will not be bound by any changes we make to this Disputes Section unless you are provided prior notice by mail, e-mail, text, or other direct notification and do not cancel your enrollment. If you do cancel your enrollment in the Program, you will still be bound to the most recent Terms and Conditions operative when your enrollment was active.

Choice of Law. 

All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of the Member, PDQ and Administrator in connection with the Program and these Terms and Conditions, shall be governed by, and construed under, the laws of the State of Florida, without giving effect to any choice of law or conflict of law rules (whether of the State of Florida or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Florida.

MEMBER HEREBY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATING TO THE PROGRAM, THE GRANTING OF REWARDS, AND THESE TERMS AND CONDITIONS, WHETHER NOW EXISTING OR HEREAFTER ARISING AND WHETHER SOUNDING IN CONTRACT, TORT, OR OTHERWISE.

Miscellaneous Terms. 

If at any time any provision of these Terms and Conditions is determined by a court of competent jurisdiction as being illegal, invalid or unenforceable in any respect, such provision will be deemed to be removed from these Terms and Conditions and replaced with a lawful provision most closely approximating the intent of the stricken provision (except as noted in Disputes Section); and, the illegality/invalidity/unenforceability of any stricken provision shall not affect the legality or validity or enforceability of any other provision of these Terms and Conditions (except as noted in Disputes Section). No delay by PDQ in enforcing the provisions of these Terms and Conditions in any given instance will in any way prejudice or restrict the rights of PDQ nor will any waiver of rights by PDQ in any given instance operate as a waiver of any subsequent breach by any person of any provision of these Terms and Conditions.

Entire Agreement. 

These Terms and Conditions and our Privacy Policy constitute the sole and entire agreement between you and us to the Program and your participation in it, and any prior agreements concerning any other rewards program are superseded by these Terms and Conditions. These Terms and Conditions and the Program are governed by the state and US laws, without regard to its conflicts of law principles. Our failure to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, you and we agree that the court should endeavor to give effect to your and our intentions as reflected in the provision, and that the other provisions of the Terms and Conditions remain in full force and effect.

To Contact Us. 

To contact us about the Program, you can email us at MyPDQsupport@eatpdq.com